Anna S. Mattila
机构: Pennsylvania State University
每年引用次数
引用次数
引用: 37,118
H-指数: 99
I10-指数 : 275
出版物: 445
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Laurie Wu , Rachel Han , Anna S Mattila
Journal of Service Management 27 ( 3) 339 -359
7
2016
ACADEMIC BACKGROUND
ANNA S MATTILA
Smpte Journal
2004
Restaurant Loyalty
ANNA S MATTILA
2001
EL EFECTO MODERADOR DE LA ATRIBUCIÓN DE RESPONSABILIDAD SOCIAL EN EL VALOR DE MARCA
JOAQUÍN ALDÁS , LUISA ANDREU SIMÓ , RAFAEL CURRÁS PÉREZ , ANNA S MATTILA
Become a fan: a conceptual model for social media marketing
L Zhang , AS Mattila , DA Cranage
Graduate Student Research Conference in Hospitality and
10
2011
The impact of relationship type on customer loyalty in a context of service failure
S Anna , AS Mattila
Journal of Service Research 4 ( 2) 91 -101
9
2001
Is that smile for real? Authenticity of positive displays during service encounters
AA Grandey , AS Mattila , GM Fisk , LA Sideman
Denver, CO: Academy of Management
6
2002
The social influence of other consumers on consumers' reward donations.
Gao YiXing Gao YiXing , AS Mattila
77 504 -511
2019
The effects of other customers' dress style on customers' approach behaviors.
Choi ChoongBeom Choi ChoongBeom , AS Mattila
57 ( 2) 211 -218
2016
A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research.
Gao YiXing Gao YiXing , AS Mattila , Lee SeoKi Lee SeoKi
54 107 -115
2016
The Role of Choice and Gender in the Service Recovery Process: A Comparison Between Hedonic and Utilitarian Recovery Options
AS Mattila
DEVELOPMENTS IN MARKETING SCIENCE 29 166 -166
2006
A case study to determine the impact of offering selective menus on customer satisfaction in a health-care foodservice operation.
Chang HyeJa Chang HyeJa , Kwak TongKyung Kwak TongKyung , AS Mattila
8 ( 1) 53 -77
2005
Consumer Behavior in Travel and Tourism Edited by Abraham Pizam and Yoel Mansfeld
AS Mattila
JOURNAL OF HOSPITALITY AND TOURISM RESEARCH-WASHINGTON DC- 24 288 -289
2000
The Effect of Assortment Pricing on Choice and Satisfaction: The Moderating Role of Consumer Characteristics. Cornell Hospitality Quarterly, 59 (1), 6–14
C Choi , AS Mattila , A Upneja
5
2017
The role of psychological shopping climate: A multidimensional look at the influence of atmosphere on consumer attitudes and shopping behavior.
Z Ozdamar Ertekin , G Bayraktaroglu , N Gurkaynak , L Andreu
Asian Journal of Marketing 8 ( 1) 559 -578
2006
Use of Alignable and Nonalignable Attributes in Decision Making: The Role of Between-Alternatives Heterogeneity
Deborah L. Kerstetter , Anna S. Mattila , Hui Xie
1
2011
The Next Table Over: The Impact of Others' Service Experiences on Emotions, Perceived Justice, and Satisfaction
Chen-Ya Wang , Anna S. Mattila , Lydia Hanks
2011
Women’s Conceptualizations of Spa Visits: Something Just for Me
Anna S. Mattila , Lydia Hanks
2010
An Exploratory Study of Service Providers’ Perspectives on Intercultural Service Encounters
Chen-ya Wang , Anna S. Mattila
2009
An Investigation of the Effects of Front-Line Employees' Work-Family Conflict on Customer Satisfaction through Exhaustion and Emotional Displays
Nei Na Ngan , Xinyuan Zhao , Anna S. Mattila
1
2009