The role of trust in online customer support

Venkatesh Shankar , Fareena Sultan , Glen L Urban , Iakov Bart
Working Paper, Sloan School of Management, MIT, Cambridge, MA 02142

41
2002
Determinants and Consequences of Trust in e-Business

Fareena Sultan , Glen L Urban , Venkatesh Shankar , Iakov Bart
Sloan School of Management

86
2002
The role and antecedents of customer trust in online environment

V Shankar , F Sultan , G Urban , I Bart
Documento de trabajo, Sloan School of Management, MIT. Cambridge, MA 21242

5
2002
34
2006
11
2012
Mobile Advertising: A Framework and Research Agenda

Peter Pal Zubcsek , Yakov Bart , Martin Spann , Dhruv Grewal
Social Science Research Network

375
2015
Does Paying For Online Product Reviews Pay Off? the Effects of Monetary Incentives on Content Creators and Consumers

Yakov Bart , Andrew T Stephen , Christilene du Plessis , Dilney Goncalves
ACR North American Advances 40 228

9
2012
2016
Local Market Characteristics and Online-to-Offline Commerce: An Empirical Analysis of Groupon

Hui Li , Qiaowei Shen , Yakov Bart
Management Science 64 ( 4) 1860 -1878

84
2017
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study

Yakov Bart , Venkatesh Shankar , Fareena Sultan , Glen L. Urban
Journal of Marketing 69 ( 4) 133 -152

2,152
2005
Customer engagement in a Big Data world

Werner Kunz , Lerzan Aksoy , Yakov Bart , Kristina Heinonen
Journal of Services Marketing 31 ( 2) 161 -171

261
2017
Product Seeding: Word-of-Mouth Effects For and Beyond the Focal Product

Yakov Bart
GfK Marketing Intelligence Review 9 ( 2) 24 -29

4
2017
Dynamic Resource Allocation on Multi-Category Two-Sided Platforms

Hui Li , Qiaowei Shen , Yakov Bart
Management Science 67 ( 2) 984 -1003

16
2021
Easy, breezy, risky: Lay investors fail to diversify because correlated assets feel more fluent and less risky

Yann Cornil , David J. Hardisty , Yakov Bart
Organizational Behavior and Human Decision Processes 153 103 -117

2
2019
Smart Timing for Smart Products? Complementor Multihoming in Nascent Platform Markets

Senem Aydin , Fernando Suarez , Yakov Bart , Dirk Libaers
Academy of Management Proceedings 2019 ( 1) 13014

1
2019
Digital Transformation: A Multidisciplinary Reflection and Research Agenda

Peter C. Verhoef , Thijs Broekhuizen , Yakov Bart , Abhi Bhattacharya
Journal of Business Research 122 889 -901

1,459
2021
Spillover Effects in Seeded Word-of-Mouth Marketing Campaigns

Inyoung Chae , Andrew T. Stephen , Yakov Bart , Dai Yao
Marketing Science 36 ( 1) 89 -104

126
2017
Tailored Cheap Talk: The Effects of Privacy Policy on Ad Content and Market Outcomes

Pedro M. Gardete , Yakov Bart
Marketing Science 37 ( 5) 733 -752

19
2018
Exploding Offers Can Blow Up in More Than One Way

Nelson Lau , Yakov Bart , J. Neil Bearden , Ilia Tsetlin
Decision Analysis 11 ( 3) 171 -188

3
2014