Assessing service quality in charity and voluntary organisations

E. Vaughan , E. Shiu , M. Donnelly
Total Quality Management in Action 138 -141

1
1996
Adapting the SERVQUAL scale and approach to meet the needs of local authority services

M. Donnelly , E. Shiu , J. F. Dalrymple , M. Wisniewski
Total Quality Management in Action 263 -266

6
1996
An Examination of the Volitional Stages in Consumer Decisions to Avoid Sweatshop Clothing

Deirdre Shaw , C Bekin , E Shiu , L Hassan
35th European Marketing Academy Conference (EMAC)

2
2006
Intending to be ethical: An examination of consumer choice in sweatshop avoidance

Deirdre Shaw , Edward Shiu , Louise Hassan , Caroline Bekin
ACR North American Advances 34 31 -38

140
2007
Effectiveness of alcohol pictorial warning labels: An experimental study on UK students

LM Hassan , E Shiu
EUROPEAN JOURNAL OF PUBLIC HEALTH 26 278 -278

1
2016
2016
The customer-based corporate reputation scale: replication and short form

Gianfranco Walsh , Sharon E. Beatty , Edward M.K. Shiu
Journal of Business Research 62 ( 10) 924 -930

138
2009
Enacting risk reduction: an examination of the volitional stages of smoking cessation within Scotland

Jennifer A. Thomson , Louise M. Hassan , Edward M.K. Shiu , Deirdre Shaw
International Journal of Consumer Studies 30 ( 3) 256 -270

1
2006
Gender differences in low-risk single-occasion drinking: an application of the theory of planned behaviour

Louise M. Hassan , Edward M.K. Shiu
International Journal of Consumer Studies 31 ( 4) 317 -325

19
2007
Modeling Persuasion in Social Advertising: A Study of Responsible Thinking in Antismoking Promotion in Eight Eastern EU (European Union) Member States

Fiona Harris , Louise M. Hassan , Gianfranco Walsh , Edward M.K. Shiu
Journal of Advertising 36 ( 2) 15 -31

93
2007
Consumer uncertainty: revisited

Edward M.K. Shiu , Gianfranco Walsh , Louise M. Hassan , Deirdre Shaw
Psychology & Marketing 28 ( 6) 584 -607

104
2011