Nichola Robertson
机构: Associate Professor, Marketing, Deakin University
每年引用次数
引用次数
引用: 1,564
H-指数: 18
I10-指数 : 21
出版物: 56
Exploring the role of relationship variables in predicting customer voice to a service worker
Liliana L Bove , Nichola L Robertson
Journal of Retailing and Consumer Services 12 ( 2) 83 -97
62
2005
Seeking straight answers : consumer decision-making in telecommunications
Lisa McQuilken , Paul Harrison , Nichola Robertson , Kathryn Chalmers
[Deakin University]
1
2011
Gender Differences in a Modified Perceived Value Construct for Intangible Products
Nichola Robertson , John Hall , Mike Shaw , Jenni Lascheit
Australian and New Zealand Marketing Academy Conference (ANZMAC 2000): Visionary Marketing for the 21st Century: Facing the Challenge 457 -462
23
2000
The need to vent and dissatisfactory self-service technology encounters
Nichola Robertson , Robin Shaw
Australian & New Zealand Marketing Academy. Conference (2004 : Victoria University of Wellington)
2004
The dimensions of self-service technologies and the relation to 'self'
Nichola Robertson , Robin Shaw
Australian and New Zealand Marketing Academy. Conference (2002 : Melbourne, Vic.) 3161 -3167
2002
There's a fly in my soup : the influence of service guarantees and personal requests on customer voice
Lisa McQuilken , Nichola Robertson
ANZMAC 2010 : Doing more with less : Proceedings of the 2010 Australian and New Zealand Marketing Academy Conference 1 -9
2010
Consumer complaint behaviour and relationship marketing: a research agenda
Nichola Robertson , Robin Shaw
Australian and New Zealand Marketing Academy Conference (2001 : Auckland, New Zealand) 1 -8
2001
Self-service technologies and voice intentions : an empirical investigation
Nichola Robertson , Robin Shaw
Australian & New Zealand Marketing Academy. Conference (2007 : University of Otago) 2655 -2663
2007
Conceptualising levels of customer relational outcomes within social media
Lisa McQuilken , Nichola Robertson , Wayne Read
ANZMAC 2011 : conference proceedings : Marketing in the Age of Consumerism : Jekyll or Hyde? 1 -10
2
2011
Antecedents and Consequences of Customer Satisfaction with Interactive Voice Response
Nichola Robertson , Heath McDonald
Australian and New Zealand Marketing Academy. Conference (2009 : Melbourne, Vic.)
2009
Consumer complaint channel choice in self-service technology encounters
Nichola Robertson , Robin Shaw
Australian & New Zealand Marketing Academy Conference (2006 : Brisbane, Queensland) 1 -7
1
2006
Consumer dissatisfaction with self-service technologies : an empirical exploration of its antecedents
Nichola Robertson , Robin Shaw
GBATA 2008 : Global Business and Technology Association Tenth International Conference 923 -930
1
2008
Revisiting the typology of complaining behaviour: the context of self-service technologies
Nichola Robertson , Robin Shaw
Flexible marketing in an unpredictable world : proceedings of the 36th EMAC conference held 22-25 May 2007, Reykjavik, Iceland.
2007
Conceptualising the effect of self-service technologies on established brands
Nichola Robertson , Julian Vieceli
Reflective marketing in a material world, the Academy of Marketing Annual Conference (AM 2008), Aberdeen, Scotland, 08-10 July 2008 1 -11
2008
e-Word of mouth : the role of e-service guarantees and e-recovery
Nichola Robertson , Jay Kandampully
QUIS 2009 : Proceedings of the eleventh International Conference in Services
2009
Emotional and rational homepage content : separate dimensions rather than a continuum
Michael Jay Polonsky , Nichola Robertson , Manirujjaman
ANZMAC 2010 : Doing more with less : Proceedings of the 2010 Australian and New Zealand Marketing Academy Conference
2010
A conceptual alignment of relationship marketing and consumer complaint behavior: the moderating role of technology in consumer-service provider relationships
Nichola Robertson , Robin Shaw
International Colloquium in Relationship Marketing (9th : 2001, Montreal, Canada) 69 -87
2001
Customer citizenship behaviours : towards the development of a typology.
Liliana Bove , Simon Pervan , Nichola Robertson
ANZMAC 2003 : a celebrations of Ehrenberg and Bass : marketing discoveries, knowledge and contribution, conference proceedings 331 -338
9
2003
A novel romance : conceptualising emotional attachment as a barrier to adoption
Lisa McQuilken , Nichola Robertson , Wayne Read
ANZMAC 2010 : Doing more with less : Proceedings of the 2010 Australian and New Zealand Marketing Academy Conference 1 -8
2010
Assessing the effects of trust, commitment and power on the likelihood of customer voice behavior in customer and service worker relationships
Liliana L. Bove , Nichola Robertson
SERVSIG Services Research Conference (2003 : France)
2003