FLEs' concerns with misbehaving customers in the time of COVID and beyond

Shiri Gillison , Stephanie T. , Beatty , Sharon E.
Journal of Service Theory and Practice 33 ( 6) 771 -795

2023
Exploring consumers’ attitude towards relationship marketing

Michael A Jones , Kristy E Reynolds , Mark J Arnold , Colin B Gabler
Journal of Services Marketing 29 ( 3) 188 -199

26
2015
I don't want to be a rule enforcer during the COVID-19 pandemic: frontline employees' plight

William Magnus Northington , Stephanie T Gillison , Sharon E Beatty , Shiri Vivek
Journal of Retailing and Consumer Services 63 102723

25
2021
Consumer response to product discontinuations

Michael A Jones , Stephanie T Gillison , Colin B Gabler , Kristy Reynolds
Journal of Marketing Theory and Practice 1 -21

2024
Shoppers’ digital deal seeking: Charting new territory

Stephanie T Gillison , Sharon E Beatty , William Magnus Northington
Journal of Marketing Theory and Practice 30 ( 2) 257 -277

4
2022
Female-friend gift-card giving

Stephanie T Gillison , Sharon E Beatty , Kristy E Reynolds
Journal of Marketing Theory and Practice 30 ( 4) 421 -439

2022
Customer Bargaining in Retail Settings: Employee Perspectives

Stephanie T Gillison , William Magnus Northington , Sharon E Beatty
Ideas in Marketing: Finding the New and Polishing the Old: Proceedings of the 2013 Academy of Marketing Science (AMS) Annual Conference 428 -431

2015
Understanding the negative aspects of role shopping

Stephanie T Gillison , Kristy E Reynolds
Springer International Publishing 181 -181

1
2014
CHRISTMAS IN SEPTEMBER: CHRISTIAN CONSUMER PERCEPTIONS OF RETAILER EARLY PRESENTATIONS OF HOLIDAY SEASONALITY.

Valerie A Taylor , Stephanie T Gillison
Marketing Management Journal 33 ( 2)

2023
An Exploratory Investigation of Two Types of Browsers

Carolyn Sara Findley , Stephanie T Gillison , Kristy E Reynolds , Michael A Jones
Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference 35 -35

2015
2014
Employees’ Emotional Reactions to Customer Deal Requests

Stephanie T. Gillison , William Magnus Northington , Sharon E. Beatty
The Journal of Marketing Theory and Practice 24 ( 2) 147 -165

5
2016
Shopper Deal Seeking Across Channels: An Updated View

Stephanie T. Gillison , William Magnus Northington , Sharon E. Beatty , Julian M. Arnold
The Journal of Marketing Theory and Practice 27 ( 2) 123 -139

3
2019
SATISFACTION WHILE SHOPPING FOR ANOTHER PERSON: HOW OTHERS’ PRODUCT EVALUATIONS INFLUENCE SHOPPER SATISFACTION

Stephanie T. Gillison , Kristy E. Reynolds
The Journal of Marketing Theory and Practice 26 ( 3) 211 -229

1
2018
Understanding Customer Bargaining in Retail Stores: A Customer Perspective

Stephanie T. Gillison , William Magnus Northington , Sharon E. Beatty
The Journal of Marketing Theory and Practice 22 ( 2) 151 -168

10
2014
An investigation of retail outcomes comparing two types of browsers

Kristy E. Reynolds , Michael A. Jones , Carolyn Findley Musgrove , Stephanie T. Gillison
Journal of Business Research 65 ( 8) 1090 -1095

22
2012
Retail Intimidation

V. Myles Landers , Mary P. Harrison , Stephanie T. Gillison
Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era 225 -225

2016
The effects of environmental focus and program timing on green marketing performance and the moderating role of resource commitment

Robert Glenn Richey , Carolyn F. Musgrove , Stephanie T. Gillison , Colin B. Gabler
Industrial Marketing Management 43 ( 7) 1246 -1257

34
2014
Mother-adolescent daughter identity interplay processes

Stephanie Gillison , Alexa Martinez Givan , Sharon E Beatty , Kyoungmi (Kate) Kim
Journal of Consumer Marketing 32 ( 4) 234 -244

5
2015
Shopping for yourself versus shopping for someone else

Stephanie Gillison , Kristy Reynolds
Journal of Consumer Marketing 33 ( 4) 225 -234

9
2016