ORGANISATIONAL LEARNING, NON-TECHNICAL INNOVATION AND CUSTOMER SATISFACTION OF SMEs

DIMITRIOS KAFETZOPOULOS , EVANGELOS PSOMAS
International Journal of Innovation Management 20 ( 03) 1650041

5
2016
The impact of quality management systems on the performance of manufacturing firms

Dimitrios P Kafetzopoulos , Evangelos L Psomas , Katerina D Gotzamani ,
International Journal of Quality & Reliability Management 32 ( 4) 381 -399

28
2015
Critical success factors of lean in the public services sector: the case of the Greek citizen's service centers

Efthalia Keramida , Evangelos L Psomas , Jiju Antony
The TQM Journal 35 ( 8) 2304 -2321

3
2023
Investigating total quality management practice's inter-relationships in ISO 9001: 2000 certified organizations

Christos V Fotopoulos , Evangelos L Psomas , Fotis K Vouzas
Quality control and applied statistics 56 ( 4) 339 -340

2011
Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

Nancy Bouranta , Evangelos L Psomas , Dimitrios Kafetzopoulos
The TQM Journal

2024
HACCP effectiveness in ISO 22000 certified and non-certified dairy companies

Evangelos L Psomas , Dimitrios P Kafetzopoulos , Dimitrios B Vassos

The Effect of Service Recovery on Buying Intention—The role of perceived food safety

EL Psomas , N Bouranta , F Vouzas
Int. J. Qual. Serv. Sci 11 69 -86

3
2017
Future research methodologies of lean manufacturing: a systematic literature review

Evangelos Psomas
International Journal of Lean Six Sigma

21
2021
Practical implications of cost of quality: a systematic literature review

Evangelos Psomas , Christina Dimitrantzou , Fotios Vouzas
International Journal of Productivity and Performance Management

2021
The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies

Evangelos Psomas , Jiju Antony
International Journal of Production Research 53 ( 7) 2089 -2099

31
2015
Practical implications and future research agenda of lean manufacturing: a systematic literature review

Jiju Antony , Evangelos Psomas , Jose Arturo Garza-Reyes , Peter Hines
Production Planning & Control 1 -37

57
2020
The innovation practices of manufacturing companies in a period of economic turbulence: the Greek case

Evangelos Psomas , Dimitrios Kafetzopoulos
Total Quality Management & Business Excellence 25 ( 7) 720 -733

10
2014
Total quality management practices and performance outcomes in Spanish service companies

Carmen Jaca , Evangelos Psomas
Total Quality Management & Business Excellence 26 ( 9) 958 -970

32
2015
Performance measures of ISO 9001 certified and non-certified manufacturing companies

Evangelos Psomas , Dimitrios Kafetzopoulos
Benchmarking: An International Journal 21 ( 5) 756 -774

38
2014
Quality systems and competitive performance of food companies

Dimitrios Kafetzopoulos , Katerina Gotzamani , Evangelos Psomas
Benchmarking: An International Journal 20 ( 4) 463 -483

37
2013
The key factors of total quality management in the service sector: a cross-cultural study

Nancy Bouranta , Evangelos Psomas , Manuel F. Suárez-Barraza , Carmen Jaca
Benchmarking: An International Journal 26 ( 3) 893 -921

118
2019
A comparative analysis of competitive priorities and business performance between manufacturing and service firms

Nancy Bouranta , Evangelos Psomas
International Journal of Productivity and Performance Management 66 ( 7) 914 -931

12
2017
Cost of quality measurement in food manufacturing companies: the Greek case

Evangelos Psomas , Christina Dimitrantzou , Fotis Vouzas , Nancy Bouranta
International Journal of Productivity and Performance Management 67 ( 9) 1882 -1900

9
2018
Assessing Lean adoption in food SMEs: Evidence from Greece

Evangelos Psomas , Jiju Antony , Nancy Bouranta
International Journal of Quality & Reliability Management 35 ( 1) 64 -81

15
2018
Research gaps in Lean manufacturing: a systematic literature review

Evangelos Psomas , Jiju Antony
International Journal of Quality & Reliability Management 36 ( 5) 815 -839

16
2019