In Search of Excellence: Lessons from America's Best-Run Companies

摘要: The authors studied 43 successful American companies to discover the secrets of art management. firms were in various categories, including high-technology companies, consumer goods general industrial interest, service project management and resource-based companies. To choose six measures long-term superiority (three are growth wealth creation over a 20-year period, three return on capital sales) selected imposed: compound asset growth, equity average ratio market value book value, equity, sales. superior had eight attributes characterizing their distinction. Each attribute is discussed detail, with examples anecdotes from involved. are: (1) bias for action-preferring do something, anything, rather than performing endless analyses convening committees; (2) staying close customer-learning catering client's preferences; (3) autonomy entrepreneurship--dividing corporation into encouraging independent competitive thought within them; (4) productivity through people--making all employees aware that best efforts vital they will have part rewards firm's success; (5) hands-on, driven--insisting higher-ups keep contact company's essential business; (6) stick knitting--staying business firm knows best; (7) simple form, lean staff-administrative layers few, few staff members at top; (8) simultaneous loose-tight properties--a climate combining dedication central values along tolerance who accept those values. rational model discussed, its history implications corporate functioning. A chapter human motivation discusses some contradictions nature relevant describes how can be dealt everyone's benefit.