We're Listening: Using Patron Feedback to Assess and Enhance Purchase on Demand
作者： Uta Hussong-Christian , Kerri Goergen-Doll
DOI: 10.1080/1072303X.2010.517420
关键词: Marketing 、 Workflow 、 Active listening 、 Context (language use) 、 Service (business) 、 Interlibrary loan 、 On demand 、 Service information 、 Collection development 、 Business
摘要: Oregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing recommendation behavior. These results, along with comments, were explore success of the ways enhance permanent service. Results provide context for purchase-on-demand programs support development innovative tools that increase efficiency workflow. permanently adopted successful is working incorporate input decisions.
oregonstate.edu
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