Testing Some Myths About IT Outsourcing: A Survey of Australia's Top 1000 Firms

摘要: This study examines the extent to which surveyed outcomes of IT outsourcing supported several commonly-argued propositions. Following confirmatOl), factor analysis, eight measures success were used: access skilled staff, technology benefits, economies scale, cost reductions, strategic technical service quality, capacity concentrate on core business, and overall satisfaction/value. The analysis produced some surprising findings. Some widely-promoted benefits reported by most respondents, but other that have been similarly promoted (such as savings) only a minority respondents. There no differences in between medium-sized «500 employees), large (500 1000 very (1000+ employees) organizations. minor government agencies finns from private sector, for key outcomes. Contrary findings case research, "selective" was more successful than "total" outsourcing, although uncommon. On basis these results, decision makers are urged be cautious when planning outsource services, critical claims they will make substantial savings or automatically allow them refocus their business.