Three dimensional modelling of customer satisfaction, retention and loyalty for measuring quality of service
作者： Vahid Pezeshki
DOI:
关键词: Customer to customer 、 Customer satisfaction 、 Customer retention 、 Service quality 、 Relationship marketing 、 Loyalty business model 、 Business 、 Process management 、 Marketing 、 Customer advocacy 、 Loyalty
摘要:
brunel.ac.uk
bl.uk参考文章(183)
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