Communication with on-calls and machines using multiple modalities through single historical tracking

摘要: A unified communication (UC) application integrates support actions with client communications. In response to receiving an escalation of issue from a technician, the UC initiates between responder and target device associated issue. The is limited based on privileges account used initiate communication. user interface component provided enable interactions device. selected instant message, audio, video, remote control session, similar modality communicate additional responders. Communications are integrated into session. history session also recorded formatted timeline list. in subsequent having common attributes