作者: Changyong Liang , Dongxiao Gu , Fangjin Tao , Hemant K. Jain , Yu Zhao
关键词: Psychology 、 Perception 、 Service (business) 、 In patient 、 Knowledge management 、 Hospital information system 、 Mechanism (biology) 、 Information technology 、 Nursing 、 Patient satisfaction 、 Doctor patient
摘要: Use of information technology makes hospital medical services more transparent.The use can improve the patients' perception fairness.Patients' fairness has a positive effect on their satisfaction.Higher patient satisfaction is, better doctor-patient relationships. The relationship between doctor and plays an important role in with health-care services. It become contentious issue China's reform. This study uses service as theoretical lens to investigate influence implementation patient-accessible system (HIS) relationships satisfaction. We developed research model that relates HIS fairness, relationships, Data were collected from patients one biggest hospitals East China implemented HIS. Results show promotes improves increases