Best practice relief supply for emergency services in a developed economy: Evidence from Queensland Australia

作者: Mark M.J. Wilson , Peter Tatham , John Payne , Cécile L’Hermitte , Michael Shapland

DOI: 10.1108/JHLSCM-03-2017-0008

关键词: StakeholderSupply chain managementBest practicePublic relationsBusinessEmergency managementContext (language use)Order (exchange)Agency (sociology)Local community

摘要: The purpose of this paper is to discuss the challenges inherent in planning and responding disaster events a multi-agency context where numerous governmental non-governmental actors agencies are involved response phases. In particular, authors examine situation lead agency has recently been delegated responsibility for emergency relief logistics how it might determine implement best practice.,Adopting an iterative inductive approach, gather data insights from academic literature, management policies, frameworks documents exploratory in-depth interviews with 12 key informants who have considerable experience logistic preparation disasters developed country context. limited counties, especially state Queensland, Australia.,The challenge achieving coordinated supply chain mandated/lead required meet stakeholder local community expectations outcomes. From these findings, offer 11 practical recommendations assist delivery practice logistics.,Humanitarian usually examined low/middle-income perspective, yet efficient effective no less important economies. respect, fresh examination delivering order achieve expected

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