Evaluation on Customer Satisfaction Degree in Third Party Logistics
作者： LI Jin-fei
DOI:
关键词: Third party 、 Correlation theory 、 Analytic hierarchy process 、 Operations management 、 Business 、 Key factors 、 Customer satisfaction
摘要: In order to improve customer satisfaction degree(CSD),this paper discusses factors that affect in third party logistics(TPL).Gray correlation theory and AHP method are employed.CSD for three TPL companies is analyzed,and the key determined.
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