What You See is What I Need: Mobile Reporting Practices in Emergencies

摘要: Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre’s IT (weather, availability electricity, gauge information, etc.), but almost every decision needs to be based very specific the current crisis situation. Due unpredictable nature a crisis, gathering this kind requires much improvisation articulation work which we aim support. We present study how different communicate with teams on-site generate for coordinating instances, described, implemented evaluated an interaction concept as well prototype support communication by semi-structured request-and-report system Android devices. learned that (1) accuracy request reports can improved using appropriate metadata structure in addition creating multimedia-based content, (2) requirements trusted fast need respected concepts although they may even contradictory, (3) coordination strategy organisation also shapes way designed.