On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs
作者： Sunida Tiwong , Sakgasem Ramingwong , Korrakot Yaibuathet Tippayawong
DOI: 10.3390/SU12062394
关键词: Process management 、 Re design 、 Service (business) 、 Service provider 、 Lifecycle model 、 Voice of the customer 、 Industry 4.0 、 Quality function deployment 、 Order (business) 、 Computer science
摘要: Improving service logistics is crucial in order to reciprocate customer needs. The paper aims validate the Logistics Service Provider (LSP) Lifecycle Model for re-designing three LSP case studies Thailand. lifecycle-stage evaluation was adapted identify current status its lifecycle. Afterward, strategies were implemented according voice of by Quality Function Deployment (QFD). study combined with application Industry 4.0 (I4.0) improve logistics. Case showed implementation feasibility solution 4.0.
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