Variations in user-oriented elderly care: a multilevel approach

摘要: Purpose National Board of Health and Welfare claims that the quality elderly care services differ considerably between municipalities in Sweden. This study aims to analyze what extent these variations can be accounted for by older person’s municipality affiliation (i.e. receiving a certain municipality). Design/methodology/approach Addressing this issue, national survey data from 78,538 respondents Sweden were analyzed using multilevel modeling (MLM). Findings The results showed only marginally explained variance satisfaction with care, i.e. its larger within than municipalities. Instead, user-oriented variation care. Specifically, way workers behave toward person proved much more crucial affiliation. Moreover, random effects analyses revealed on varied across Care setting home or nursing home) variance. Practical implications Developing should start primarily discussed at interpersonal level, not, as is customary, level. Originality/value The present research first kind quantitatively investigate sources perceived Swedish MLM.