Telehealth for primary care physicians by free phone call

摘要: Introducao: Telehealth is the use of information and communication activities remotely related to health at various levels modern technologies. The service 0800 TelessaudeRS acts since March 2013 by providing teleconsulting phones for physicians Family Health Strategy (FHS) Rio Grande do Sul, Enhancement Program Primary Care (PROVAB) More Doctors Brazil. Objetivos: To describe real time process through free phone call Care. Metodologia ou descricao da experiencia: operates between 8 am 5:30 pm. current team consists six teleconsultants doctors family community that have rear focal medical experts. tele aim facilitate access information, faster decision making, discuss complex clinical cases, avoid referrals other specialists provide based on scientific evidence. Doubts must belong scope themes APS. teleconsultor electronic applications research databases library updated. Resultados: From 20 October 2424 teleconsultation were performed, which 2141 are from Provab, 240 RS 43 Doctors. On average we about 15 (14.97) daily. Of 303 professionals who responded question satisfaction, 89% indicated very satisfied, 10% satisfied 1% dissatisfied. Among 157 reported intention forward answered avoidance routing, 80% there was avoidance. fully 97% 275 questionnaire. most common questions diabetes, pregnancy, hypertension mental health. Conclusoes hipoteses: proved be useful as a working tool PHC consultancy with agility good evidence, an essential support doctors. With increasing service, seek strengthen this technology, has great potential expansion, generating cost savings.