The pattern of customer complaint behaviour in public transportation
作者： Andrey Mikhailov , Kungaba Cedric Pefok , Adnan Yousaf , None
DOI:
关键词: Complaint 、 Value (economics) 、 Public transport 、 Marketing 、 Service provider 、 Business
摘要: Service providers must understand that they have to provide customer-perceived value, if want stay in business. One of the best ways determine value is encourage cu ...
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