作者: Stefan Lagrosen
DOI:
关键词: Quality policy 、 Business 、 Marketing 、 Service (business) 、 Service economy 、 Knowledge management 、 Quality circle 、 Service quality 、 Quality (business) 、 Product (business) 、 Quality management
摘要: Society, globally, has entered into what might be called the “service economy.” Services now constitute largest share of GDP in most countries and provide major source employment both developed developing countries. permeate all aspects peoples’ lives are becoming inseparable from economic activity. “Quality management” been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one assume relevance decrease emergence service economy. To contrary, economy strengthened importance issues, which no longer only industries but increasingly applied sectors, as well. Today, we talk not about product or have even expanded framework to life environment. Thus, services emerged parallel closely interrelated fields. The Encyclopedia Quality Service Economy explores such relevant questions as: What characteristics, nature, definitions services? How do define products, services, life? distinguished goods? measure various can products managed effectively efficiently? is role customers creation values? These more explored within pages this two-volume, A-to-Z reference work.