Quality-Driven Change and its Effects on Financial Performance

作者: Robert Handfield , Soumen Ghosh , Stanley Fawcett

DOI: 10.1080/10686967.1997.11918813

关键词: Quality (business)MarketingLeadership studiesResource (project management)Process managementBusinessGlobalizationCustomer retentionFinancial performance

摘要: … can, in fact, provide a competitive edge in the face ofsteadily … quality as a business transformation process that affects all … for quality within an organization's supply chain (hypothesis …

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