作者: Robert Handfield , Soumen Ghosh , Stanley Fawcett
DOI: 10.1080/10686967.1997.11918813
关键词: Quality (business) 、 Marketing 、 Leadership studies 、 Resource (project management) 、 Process management 、 Business 、 Globalization 、 Customer retention 、 Financial performance
摘要: … can, in fact, provide a competitive edge in the face ofsteadily … quality as a business transformation process that affects all … for quality within an organization's supply chain (hypothesis …