Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

作者： David Parmenter

DOI:

关键词: Performance indicator 、 Engineering 、 Management science 、 Organizational effectiveness 、 Process management 、 Balanced scorecard 、 Process (engineering) 、 Resource (project management)

摘要: Breathtaking in its simplicity and profound impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, a list of over 500 performance measures. Author David Parmenter provides you everything need to master implement KPI-driven strategy.