Customer care replies on social media
作者： Tod Famous , Michael LePore
DOI:
关键词: Computer science 、 Internet privacy 、 Social media 、 Customer care 、 Customer service 、 Line (text file) 、 Advertising 、 Contact center 、 Product (business)
摘要: In one implementation, customer service is managed by a contact center. The center includes server and an agent device. monitors external social media to identify post customer. may be filtered the names, product identities, and/or nature of post. accesses database storing plurality identities searches for reply customer's Replies identified using subject line or indicator. stores
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