Organizational performance evaluation in intangible criteria: a model based on knowledge management and innovation management

摘要: Today innovation and knowledge management are determining factors for success continuity of organizations. However, because they considered intangibles, their measurement becomes a challenge. Therefore, this study aimed to develop model measure organizational performance with focus on management. To be able do that, we used quantitative research study, characterized as multi-case applied three companies in the metal-mechanic sector southern Brazil. The methodology uses assumptions well-known methods such Key Performance Indicators, Swing Weighting Simple Attribute Rating Technique. With results, it could seen that proposed can an effective tool assessing its application, surveyed organizations already identify main weaknesses use results reported improve