Analyzing cooperative work in an urban traffic control room for the design of a coordinate support system

摘要: A recent approach to computer technology aims the design of support systems as opposed tools conceived prostheses. However, most studies developping this new paradigm consider interaction between a stand-alone user and his technological environment. Focussing on an Urban Traffic Control Room, we explicate how work analysis should take into account course action individuals their interrelation. The proposal sketched in paper illustrates coordination system be capable simultaneously supporting individual cooperative meet needs complex crisis-prone situation.