Uncertainty Components in Performance Measures
作者： Sérgio Dinis Teixeira de Sousa , Eusébio Manuel Pinto Nunes , Isabel da Silva Lopes
DOI: 10.1007/978-94-007-6190-2_57
关键词: Data quality 、 Computer science 、 Critical success factor 、 Sensitivity analysis 、 Risk analysis (engineering) 、 Quality management 、 Risk management 、 Performance measurement 、 Fuzzy set 、 Uncertainty analysis
摘要: Data quality is a multi-dimensional concept and this research will explore its impact in performance measurement systems (PMSs). Despite the large numbers of publications on design PMSs definition critical success factors to develop Performance Measures (PMs), from data user perspective there are possibilities finding problems, that may have negative decision making. This work identifies classifies uncertainty components PMSs, proposes qualitative method for PMs’ assessment. Fuzzy PMs used represent present any physical system. A also proposed calculate an indicator compliance between fuzzy PM target value, can serve as risk decision-maker.
springer.com
core.ac.uk
sci-hub.st 参考文章(39)
Ibrahim El-Baroudy, Slobodan P. Simonovic, New Fuzzy Performance Indices for Reliability Analysis of Water Supply Systems ,(2003)
Mike Kennerley, Andy Neely, Chris Adams, The Performance Prism: The Scorecard for Measuring and Managing Business Success ,(2003)
Timothy J. Ross, Fuzzy Logic with Engineering Applications ,(1994)
Andy Neely, Mike Gregory, Ken Platts, Performance measurement system design: A literature review and research agenda International Journal of Operations & Production Management. ,vol. 15, pp. 80- 116 ,(1995) , 10.1108/01443579510083622
M. A. Wazed, Shamsuddin Ahmed, Nukman Yusoff, Uncertainty Factors in Real Manufacturing Environment Social Science Research Network. ,(2009)
Robert E. Hoogstoel, A. Blanton Godfrey, Edward G. Schilling, Joseph Moses Juran, Juran's quality handbook McGraw-Hill. ,(1999)
Ron Basu, New criteria of performance management: A transition from enterprise to collaborative supply chain Measuring Business Excellence. ,vol. 5, pp. 7- 12 ,(2001) , 10.1108/EUM0000000006514
Mouzhi Ge, Markus Helfert, Data and Information Quality Assessment in Information Manufacturing Systems Business Information Systems. pp. 380- 389 ,(2008) , 10.1007/978-3-540-79396-0_33
Mahdi Bashiri, Seyed Javad Hosseininezhad, A fuzzy group decision support system for multifacility location problems. The International Journal of Advanced Manufacturing Technology. ,vol. 42, pp. 533- 543 ,(2009) , 10.1007/S00170-008-1621-3
Carlo Batini, Cinzia Cappiello, Chiara Francalanci, Andrea Maurino, Methodologies for data quality assessment and improvement ACM Computing Surveys. ,vol. 41, pp. 16- ,(2009) , 10.1145/1541880.1541883