The Perceived Inequity of Systems

摘要: It is argued that formal, man-made systems tend to be perceived as inequitable by individuals transacting with them. More specifically, (a) special purpose tools, often deal poorly wit/i complexity and dynamism; (b) interacting subsystems, frequently relegate clients' needs mapped interfaces between subsystems; (c) arbiters of meaning, stereotype quantities; (d) regulators behavior, put internal above needs; (e) mass producers, reify procedures; (n symbols, neglect substance; (g) amoral entities, common moral ethical principles. Further, cognitive motivational biases predispose system clients view much less equitable than do administrators. Perceived inequities lead unmet expectations, reduced legitimacy, reactance, increased resentment cynicism, decreased initiative trust. This analysis suggests ...