作者: Valerie Weber , Maulik S. Joshi
DOI: 10.1016/S1070-3241(00)26032-X
关键词: Change management 、 Health care 、 Medicine 、 Organizational culture 、 Accountability 、 Public relations 、 Total quality management 、 Quality management 、 Financial management 、 Management science 、 Knowledge base
摘要: Article-at-a-Glance Background Understanding change is crucial to implementing quality improvement (QI) initiatives. Widespread will be required correct what many consider outmoded and deficient systems of care. This article summarizes the current literature—within both health care fields business management—regarding how occurs at individual organizational levels. Part 1 focuses on changing clinician behavior, which instrumental any effort directed in setting. 2 examines culture change. 3 addresses issues leadership, along with necessary steps guide an organization. 4 key elements Finally, 5 provides three case examples QI initiatives reported recent literature illustrate application knowledge management can assist successful implementation programs. Key The base regarding organizations summarized eight strategies or principles: (1) develop a vision for change, (2) focus process, (3) analyze individuals organization must respond proposed barriers exist, (4) build partnerships between physicians administration, (5) create continuous commitment (6) ensure that begins (7) well communicated, (8) accountability Conclusion A help leaders programs successfully apply these concepts bring about much-needed transformations