Business process reengineering in UAE public sector: A naturalization and residency case study

摘要: – This paper seeks to reengineer the applications' processes of Naturalization and Residency Department in Al Ain city develop an electronic version reengineered processes., The research approach used this work is similar five‐point redesign process. Also, categorized as incremental opposed radical way change. five steps are: establishment business vision objectives; identification focus on core that support them; modeling analysis environment; streamlining; continuous control improvement previous steps., It believed best possible solution for shorter more efficient processing paths was achieved. Great savings cost, time human resources were Many factors have contributed success work. These include process, database design, search facilities, document archive easy‐to‐use user interface., There some critical had be considered. Perhaps, one most serious obstacles reluctance key decision makers cease or reduce their authorities. Those officers believe a direct supervision different stages essential. Special considerations may required under certain circumstances these are only dealt with by makers. absolute minimum two approval points model has helped eliminate those legitimate concerns. Other such users accept change, job redundancy resulting from change financial important but less significant., case study describes reengineering public sector UAE. suffers great deficiency represents leading step towards improving its working practices. value lies comprehensive department customized solutions it offered.