Extraction of Typical Client Requests from Bank Chat Logs

摘要: In this paper we propose a simple but powerful method of extracting key client requests from bank chat logs. Many companies nowadays are interested in building bot to optimize their business, and ready provide developers with large amounts data, such data often need special preparation be successfully used for system. We which includes not only cleaning also mining: extract notions logs retrieve typical generalized form. The uses metrics as well word embeddings additional semantic resources client-manager