作者: Lynne Greene , Anthony Baitaglia
DOI:
关键词: Customer to customer 、 Service quality 、 Customer advocacy 、 Customer Service Assurance 、 Customer retention 、 Voice of the customer 、 Knowledge management 、 Business 、 Service level requirement 、 Customer reference program 、 Marketing
摘要: Systems and methods are provided for identifying communicating the service needs of a retail customer to sales associate in setting. The systems employ an article or articles which allow select communicate desired level associate.