Systems And Methods For Identifying The Service Needs Of A Retail Customer

作者: Lynne Greene , Anthony Baitaglia

DOI:

关键词: Customer to customerService qualityCustomer advocacyCustomer Service AssuranceCustomer retentionVoice of the customerKnowledge managementBusinessService level requirementCustomer reference programMarketing

摘要: Systems and methods are provided for identifying communicating the service needs of a retail customer to sales associate in setting. The systems employ an article or articles which allow select communicate desired level associate.

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