Managing the Realization of Business Benefits from IT Investments

摘要: With their information technology (IT) investments, most organizations focus on implementing the rather than realizing expected business benefits. Consequently, benefits are not forthcoming, despite a project's technical success. Drawing more 10 years of research studying how can improve return IT we present an approach for identifying, planning, and managing delivery Our management begins with professionals managers together answering seven questions about potential investment. These aim to uncover three important aspects investment: ends (the target performance improvements), ways must work differently), means enabling capabilities). these answers, team build cause-effect network--called Benefits Dependency Network (BDN)--which shows each improvements be achieved by combination changes new capabilities. It also makes clear who needs become accountable making specific delivering The completed network provides basis developing both robust case investment viable change plan deliver results better decisions benefits-driven implementation plans, which lead from investments.