Communicating crisis uncertainty: A review of the knowledge gaps

摘要: Abstract The communication discipline offers an abundance of guidance on what, how, and when to communicate information in crisis situations. However, there is very little direction handling crises where this knowledge lacking including situations with a high degree uncertainty. Indeed, best practices risk emphasize acknowledging uncertainty, definitions focus Yet, empirical research the intersection crisis, lacking. purpose article review synthesize limited communicating uncertainty contexts relevant theory development outside research. concludes by proposing promising directions for future communication, crises.