Development and support of complex information systems in emergent organizations: structures, processes and governance

摘要: This thesis examines issues related to the effective development and ongoing support of complex computer-based information systems (IS) in emergent organizations. An organization is one which features its internal external environments are – that is, continually changing, but generally not as a result deliberate strategy. On this basis many organizations emergent. Emergence assumes business requirements for change continually, regularly adapted their changing environments. The explores structures, processes IS governance can optimum system situations. It includes case study investigates technical an with diverse operations. draws attention role maintenance within function, represent large investment skilled human resources. was found knowledge also plays key processes. used mainly qualitative research methods adopted interpretive approach. studied, certain modes thinking had evolved over years. These were harmony with, reinforced generation use largely tacit gained through long experience. structures included implicit framework. In turn they provided support, hence organization. associated understandings formed part organizational culture relation services. During study, enterprise implemented substantial changes initially appeared be soundly based, intended improve efficiency quality services customers. interrelated introduction rigorous project management; goal R Kingsford Complex Information Systems Emergent Organizations 2008 Page 4 having adaptable portable workforce; structural separation from maintenance. shown accompanied by full consideration existing applied relevant ‘knowledge’ principles appropriate recognition knowledge, precepts governance. Thereby inadvertently acted fragment systems, undermine utilization knowledge. They disturbed framework, reduced effectiveness served underscore informal critical systems. effectively utilized via long-standing engendered relationships sharing, collaboration trust. Inferences drawn relating rely on extends level these areas. Some subsidiary inferences management resource