Manipulation of online reviews: An analysis of ratings, readability, and sentiments
作者： Nan Hu , Indranil Bose , Noi Sian Koh , Ling Liu
DOI: 10.1016/J.DSS.2011.11.002
关键词: Discretion 、 Intuition 、 Writing style 、 Psychology 、 Advertising 、 Textual information 、 Word of mouth 、 Readability
摘要: … manipulate online reviews, they can either post reviews with a high numeric rating or manipulate the textual statements posted in the review. … to detect manipulation in online reviews. …
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