Knowledge Management Systems: Linking Contribution, Refinement and Use.

摘要: Electronic knowledge repositories represent one of the fundamental tools for management (KM) initiatives. Existing research, however, has largely focused on supply-side driven research questions, such as employee motivation to contribute a repository. This turns attention dynamic relationship between issue contribution and demand-side usage, repository systems are successful only extent that their content is actively utilized by organizational members enhance work performance. There two primary objectives this dissertation research. The first examine determinants high quality contribution, refinement process, effective use, drawing dyadic factors. second purpose expand current understanding use beyond conventional constructs based quantity or frequency. New theoretical frameworks proposed conceptualize quality, refinement, use. Towards these goals, informal qualitative interviews survey study with matched-triad design were conducted users Eureka, global system Xerox company. Results reveal procedural justice significantly contributed refined However, had little impact contribution. In addition, expertise gap communication frequency influenced knowledge, whereas shared made These findings discussed respect implications managerial practices.