Agent-level network call routing

摘要: A computerized telephony call center for serving a customer base has central switch connected to plurality of telephones at operator workstations and adapted route calls individual ones the telephones, also public switched telephone network, first processor by high-speed data link network digital connection. The is monitor transactional activity switch, process information according selected routines in processor, communicate processed second over connection may be TCP\IP In preferred embodiment local area (LAN) interfaces including video display unit (VDU) input apparatus proximate switch. some embodiments LAN server running an instance database. other center, similar centers are all part routing system wherein routed from Service Control Points lines, separate between processors coupled switches.