Social media and crisis management

摘要: The current manuscript explores Twitter use and content in the precrisis stages of a major weather event northeast. A multi-level analysis tweets collected lead up to landfall suggests that emergency management agencies largely underutilized medium, actionable information was easier find when searching along localized hashtags. findings are discussed terms Crisis Emergency Risk Communication (CERC) model crisis implications for agencies. We examined large number days leading snowstorm.Twitter dealt more with affective orientation than information.Actionable using hashtags.Emergency were absent from conversation.