System and method for providing service for a product

摘要: Methods and systems for servicing a product are disclosed. These methods particularly suited stationary that immovable or permanently deployed at customer's location, such as spa. A system includes terminal receiving processing service call information the product, database associating with customer record to generate request. The history. further hand-held device configured receive request from database. hand held is also run interactive diagnostic routines. invoke one more automatic service-related programs, warranty status determination, paperwork generation, parts replenishment, reporting payment programs.