Service Engineering: State of the Art and Future Trends
作者： Klaus-Peter Fähnrich , Thomas Meiren
DOI: 10.1007/978-3-540-29860-1_1
关键词: Service engineering 、 Service development 、 Engineering management 、 Engineering 、 Quality function deployment 、 State (computer science)
摘要:
springer.com
springerlink.com参考文章(15)
G. Lynn Shostack, Designing Services That Deliver ,(1996)
Bodil Sandén, Anders Gustafsson, M. D. Johnson, Bo Edvardsson, New Service Development and Innovation in the New Economy ,(2000)
Karl Albrecht, Ron Zemke, Service America!: Doing Business in the New Economy ,(1985)
Michael Roy Bowers, An exploration into new service development : process, structure and organization University Microfilms International. ,(1985)
Werner Kern, Handwörterbuch der Produktionswirtschaft Schäffer-Poeschel. ,(1993)
Hans-Jörg Bullinger, August-Wilhelm Scheer, Service Engineering — Entwicklung und Gestaltung innovativer Dienstleistungen Service Engineering. pp. 3- 17 ,(2003) , 10.1007/978-3-662-09871-4_1
Hans-Jörg Bullinger, Klaus-Peter Fähnrich, Thomas Meiren, Service engineering—methodical development of new service products International Journal of Production Economics. ,vol. 85, pp. 275- 287 ,(2003) , 10.1016/S0925-5273(03)00116-6
Eric R. Ziegel, R. Ramaswamy, Design and Management of Service Processes Technometrics. ,vol. 39, pp. 239- ,(1997) , 10.2307/1270936
G. Lynn Shostack, How to Design a Service European Journal of Marketing. ,vol. 16, pp. 49- 63 ,(1982) , 10.1108/EUM0000000004799
Donald W. Cowell, New service development Journal of Marketing Management. ,vol. 3, pp. 296- 312 ,(1988) , 10.1080/0267257X.1988.9964048