Quality: A Critical Introduction

摘要: List of Figures and Illustrations Vignettes Preface to Third Edition Acknowledgements Second First Part One: Introducing Quality User Guide 1 The Imperative 2 Quality: A Strategic Decision? 3 Barriers 4 Emergence Management Two: Gurus 5 Philip B. Crosby 6 W. Edwards Deming 7 Armand V. Feigenbaum 8 Kaoru Ishikawa 9 Joseph M. Juran 10 John S. Oakland 11 Taiichi Ohno 12 Shigeo Shingo 13 Genichi Taguchi Three: Contemporary Thinking 14 Contingency Theory 15 Organisations as Systems 16 Organisational Cybernetics 17 Soft 18 Critical 19 Business Process Re-engineering 20 Learning 21 Systemic Four: Methods, Tools & Techniques 22 SB Foods: Problem? 23 Intervention 24 25 Final Afterword Glossary Terms Abbreviations Further Reading References Index