End-user centred infrastructure operation: towards integrated end-use service delivery

摘要: Abstract Reliable provision of water, energy and transportation, all supplied through infrastructure, is necessary for the most basic human economic development to occur. Such however, not enabled by specific end-use products (e.g. litres kWh electricity, diesel petrol), or infrastructure itself (i.e. systems energy, transport, digital information, waste flood protection assets), but rather services hygiene, thermal comfort, communication, accessibility). The present form operation consists supply provisioning unconstrained demand products, with larger consumption volumes corresponding higher revenue. Providing capacity meet unmanaged growing ultimately unsustainable, both in environmental terms. Past research has focused on physical assets one hand, sustainable production other, often neglecting services. An important priority therefore analyse service demands, variety end-users’ wants behaviours. This paper outlines key aspects an end-user service-centred approach operation. It starts overview relevant areas literature. then describes provided different streams quantitatively, UK domestic sector as illustration. Subsequently, insights into integration at level are presented. Finally, perspective described a holistic framework intervention: understanding technological changes context, acting directly demand, including social implications service-based solutions.