Understanding the phenomenon of IS success in China through the lens of the IS-Impact model

摘要: This study is conducted within the IS-Impact Research Track at Queensland University of Technology (QUT). The goal is, “to develop most widely employed model for benchmarking information systems in organizations joint benefit both research and practice” (Gable et al, 2006). defined as “a measure a point time, stream net benefits from IS, to date anticipated, perceived by all key-user-groups” Sedera Chan, 2008). efforts have yielded bicameral measurement model; “impact” half includes Organizational-Impact Individual-Impact dimensions; “quality” System-Quality Information-Quality dimensions. model, design, intended be robust, simple generalizable, yield results that are comparable across stakeholders, different system contexts. approach employ perceptual measures an instrument relevant key stakeholder groups, thereby enabling combination or comparison perspectives. Such validated accepted has academic practical value. It facilitates systematic operationalization main dependent variable (IS-Impact), which can also serve important independent variable. For IS management practice it provides means benchmark track performance use. The objective this Mandarin version encompassing list China-specific measures, aiding better understanding phenomenon Chinese organizational context. much needed theoretical guidance investigation ES impacts appropriateness soundness employing foundation evident: originated sound theory Success (1992), developed through rigorous validation, derived context Enterprise Systems. Based on investigates number questions (RQs). Firstly, investigated what essential been users [RQ1]. Secondly, we investigate salient quality features [RQ2]. Thirdly, seek answer whether sufficient assess ES-success general [RQ3]. Lastly, attempts address appropriate terms evaluating their [RQ4]. An open-ended, qualitative identification survey was study. A large body short text data gathered 144 633 valid statements were generated set. generally inductive applied analysis. Rigorous coding resulted 50 first-order categories with 6 second-order grounded organization. six are: 1) System Quality; 2) Information 3) Individual Impacts;4) Organizational Impacts; 5) User Quality 6) Support Quality. The final finding contextualized 38 organized into 4 dimensions: Quality, Impacts Impacts. proposed two conceptual models harmonize emergent constructs – drawing previous effectiveness literatures Work Alter (1999) respectively. The significant first effort empirically comprehensively China. Specifically, contributions classified contributions. From perspective, evidence, test consolidate robustness, completeness generalizability. unconventional design exhibits creativity does not work top-down priori seeking evidence demonstrating its credibility; rather, allows competitive emerge bottom-up open-coding Besides, example extending localizing pre-existing Western when introduced On other hand, time introduce prominent findings field academia practitioner. guideline System, leveraging IT investment future. As ITPS track, contributes team alternative future take framework further quantitative empirical testing validity.