Mobile pediatric emergency response team: patient satisfaction during the novel H1N1 influenza outbreak.

摘要: ACADEMIC EMERGENCY MEDICINE 2012; 19:274–279 © 2012 by the Society for Academic Emergency Medicine Abstract Objectives:  The objective was to determine child caregiver satisfaction with a nontraditional pediatric emergency department (ED) venue during 2009 novel H1N1 influenza outbreak. Methods:  Between May 1 and 7, 2009, Texas Children’s Hospital (TCH) ED used six-bed outdoor facility, Mobile Pediatric Response Team (MPERT), evaluate patients suspected influenza. Parents caregivers of evaluated in MPERT were surveyed telephone using validated questionnaire facility. Results:  Of 353 patients, 155 (44%) completed questionnaires; 127 had wrong numbers, 71 did not answer, 15 on no-call list. Survey responders felt that nurses doctors explained concepts well (nurses 92%, 94%), 91% TCH prepared them taking care their children at home, 94% satisfied medical received, 88% bothered setting. When asked rate experience scale 0 (worst possible) 10 (best possible), median score 9 (range 10). Conclusions:  facility alleviated patient volume surge potentially prevented transmission outbreak. While these health provider goals, expectations also met. Caregivers perceived as an acceptable alternative receiving regular ED, physicians communicated well, good excellent. Use negatively affect overall TCH. These findings suggest families are amenable venues periods crowding.