作者: Robert C. Camp
DOI:
关键词: Process (engineering) 、 Business 、 Engineering management 、 Knowledge management 、 Best practice 、 Resource (project management) 、 Business process 、 Performance gap 、 Benchmarking
摘要: Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process provides most up-to-date information to show readers how conduct successful benchmarking projects. Readers will discover to: use renowned 10-step process achieve peak performance; analyze performance gap and ensure that every employee contributes toward enhanced train employees tools maximize company's results.