Business process benchmarking : finding and implementing best practices

作者: Robert C. Camp

DOI:

关键词: Process (engineering)BusinessEngineering managementKnowledge managementBest practiceResource (project management)Business processPerformance gapBenchmarking

摘要: Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process provides most up-to-date information to show readers how conduct successful benchmarking projects. Readers will discover to: use renowned 10-step process achieve peak performance; analyze performance gap and ensure that every employee contributes toward enhanced train employees tools maximize company's results.

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