作者: Michael Paul Krebsbach , David Robert Lundberg , Jerome Dale Johnson
DOI:
关键词: Sales force automation 、 Customer reference program 、 Operations management 、 Sales management 、 Sales process 、 Process management 、 Engineering 、 Process automation system 、 Order (business) 、 Customer satisfaction
摘要: A salesforce automation system which integrates computerized, intelligent automated salesperson support for multiple phases of the sales process. Various subsystems may be provided to facilitate process include pre-sales lead generation, maximize time spent with customer, effectively manage an order, ensure customer satisfaction and retain future sales. Also are additional tools, integrated in system. The tools including self management subsystems, training subsystems.