Discovering Conditions for Staff Acceptance of Organizational Change

摘要: This study is concerned with conditions under which organizational change more or less likely to occur. Specifically, it traces the implementation of a successful initiative that dramatically changed staff roles and responsibilities in park setting. The process described here noteworthy because employees, like all people, inevitably resist change. Change upsets balance they seek their working lives. raises unwanted questions about current performance levels, abilities, ultimate job security. pushes them toward unknown when prefer retreat into comfort predictability (O’Toole, 1996). For these reasons, efforts create are usually unsuccessful. Managers hoping positive may actually be diminishing employees’ willingness accept Their status quo suspicion resistance. found several ameliorated resistance potentially divisive initiative. Structured interviews members discovered four factors were particularly key creating acceptance first factor was purpose. Those who accepted purpose as both legitimate desirable accepting effort. second process. Process refers way carried out. Communication involvement represented guiding principles upon this based. supervisors involved planning seemed gaining third plan. nature What measures being asked undertake? In case daily assignments responsibilities. While proved daunting for some, others saw new opportunities latter also believed procedures eased day-to-day operational demands workplace pleased result. Though many respondents welcomed flexibility offered them, still uncomfortable changes. Some discomfort arose from uncertainty embarrassment. Such emotions common during any final factor, other helped workers navigate through very personal misgivings. Several employees relied heavily fellow emotional professional support implemented.