eGovernment Service Quality Assessed through the Public Value Lens
作者： Khayri Omar , Helana Scheepers , Rosemary Stockdale
DOI: 10.1007/978-3-642-22878-0_36
关键词: Added value 、 Service (business) 、 Quality (business) 、 Conceptual framework 、 Business value 、 Service quality 、 Public value 、 Quality policy 、 Public relations 、 Business
摘要: This paper assesses the role of e-government service quality in creation public value from citizen perspective. By assessing added services through a lens we aim to explore more deeply how impacts on creation. We propose conceptual framework based theoretical perspectives and e-service support examination citizens' viewpoint. An exploration literature value, quality, indicates that is highly dependent level delivered by organization. The draws together elements as determined Moore [1] Kelly [2], dimensions updated IS success model DeLone McLean [3].
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