An end user search service in an academic health sciences library.

作者: Deborah Slingluff , Yvonne Lev , Andrew Eisan

DOI: 10.1300/J115V04N01_02

关键词: Knowledge managementService (business)Computer user satisfactionWorld Wide WebBiomedical sciencesPublicityExit interviewUser satisfactionEnd userMedicine

摘要: This paper describes the experience of an academic health sciences library which made BRS/After Dark, end user search service, available to its clientele as a complement mediated service. The environment, initial publicity efforts and administrative procedures are discussed. An attempt is evaluate usefulness service in environment. evaluation, covering three-month period, based on observations librarians administering exit interview conducted with searchers over two-month period. User satisfaction, both observed recorded, was quite high; however, found that users had more difficulty constructing appropriate strategies than been anticipated. Overall, assessed highly useful.

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