作者: Deborah Slingluff , Yvonne Lev , Andrew Eisan
关键词: Knowledge management 、 Service (business) 、 Computer user satisfaction 、 World Wide Web 、 Biomedical sciences 、 Publicity 、 Exit interview 、 User satisfaction 、 End user 、 Medicine
摘要: This paper describes the experience of an academic health sciences library which made BRS/After Dark, end user search service, available to its clientele as a complement mediated service. The environment, initial publicity efforts and administrative procedures are discussed. An attempt is evaluate usefulness service in environment. evaluation, covering three-month period, based on observations librarians administering exit interview conducted with searchers over two-month period. User satisfaction, both observed recorded, was quite high; however, found that users had more difficulty constructing appropriate strategies than been anticipated. Overall, assessed highly useful.