Dimensions of e‐quality
作者： Christian N. Madu , Assumpta A. Madu
DOI: 10.1108/02656710210415668
关键词: Computer science 、 Customer to customer 、 Customer satisfaction 、 Quality (business) 、 Process management 、 Service quality 、 Loyalty business model 、 Customer advocacy 、 Marketing 、 Voice of the customer 、 Customer retention
摘要: The aim of this paper is to identify the features or dimensions that customers use assess quality a virtual service operation. It will focus on identifying those characteristics are perceived by as necessity in achieving customer satisfaction
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